01
Lettings
Residential Lettings
Complete management: tenant finding, credit checks, FICA verification, CPA-compliant lease, and photographic entry/exit inspections.
Agency Profile
About Highveld Realty & Lettings
Highveld Realty & Lettings manages sales and residential lettings across eastern Pretoria. We pre-qualify tenants so Saturday viewings are not wasted. This is a live Soft Aware Reception demo for agencies and property managers.
Office & Viewing Hours
Office: Mon – Fri 08:30 – 17:00
Viewings: Tue/Thu 16:30 – 18:00 & Sat 09:00 – 13:00
After-Hours: Chat captures viewing requests; agents return 08:30–09:30 weekdays.
Agency Contact
Phone: 012 346 2200
Email: hello@highveldrealty.example
Digital Reception: Available 24/7 in the chat bubble below
Service Footprint
Area: Menlo Park, Brooklyn, Lynnwood, Waterkloof, Pretoria East
Portals: Featured on Property24 and Private Property.
Agency Mandates & Rates
Property Management & Sales Services
Clear South African estate agency commission structures and management fees. Soft Aware Reception explains lease terms and books vetted viewings.
02
Sales
Sales Mandate
Exclusive & open mandates. Premium placement on Property24 and Private Property, professional HDR photography, and qualified buyer screening.
03
Body Corporate
Sectional Title Management
Levy collections, trustee financial reporting, maintenance contractor procurement, and AGM facilitation.
04
Screening
Tenant Credit & Affordability
TPN/TransUnion credit checks, salary confirmation, employer verification, and 3× net rent rule screening.
Tenant & Buyer Guidelines
Frequently Asked Property Questions
Answers to standard tenant pre-qualification criteria that usually waste hours of estate agents' time on WhatsApp.
What is the income requirement to rent a property?
Combined net monthly income must be at least three times (3×) the monthly rental amount. For self-employed applicants, 6 months of bank statements and an accountant-certified management statement are required.
Are pets allowed in rental properties?
Pet policies depend on individual landlord and body corporate rules. Where pets are permitted, written consent and an additional pet deposit (typically R2,500 – R5,000) are required. We verify pet breed, size, and sterilisation certificate prior to viewing.
How fast do you follow up leads from Property24 and Private Property?
During office hours, within 15 minutes. After hours, this digital receptionist answers tenant questions, pre-qualifies income, and books the next available viewing window directly into the agent’s calendar.
What FICA documents do buyers need to submit?
South African ID (or passport & work permit), proof of residential address not older than 3 months, and SARS tax number. For cash purchases, source-of-funds verification is required under anti-money laundering regulations.
Bookings & Valuations
Request a Viewing or Valuation
See how Soft Aware Reception turns after-hours property queries into pre-qualified viewing appointments delivered straight to the listing agent.
Instant lead dispatch to demos-leads@softaware.net.za
Pre-qualifies tenant income and pet status
Saves 10+ hours per week per rental agent